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The technical support is only regarding to issues with the ComfortUpdate. We do not provide support for issues with hosting and installation. Please check our manual, our forum or ask one of our partners for more.
The LimeSurvey Community Edition is free for everyone to download. The software must then be installed and hosted on a separate server.
“ComfortUpdate” is an extension for the Community Edition to provide you with a simple update mechanism. For this additional function, we charge the prices listed above. Alternatively, you can also install each update manually.
To use and test ComfortUpdate, you have to sign up on LimeSurvey and receive a free trial key. This key is provided for free.
After you have logged in you have to unlock the update-keys, which done by clicking on designated button. After unlocking the key it is valid for four weeks and six updates can be executed.
Since 2006 LimeSurvey distributes it’s survey software as Open Source and free for everyone. If you want to use the Community Edition you have install it on your own servers and maintain the software yourself.
With LimeSurvey Cloud we do the hosting and ensure that you are always using the latest and most stable version of our online survey tool. LimeSurvey Cloud also offers a number of exclusive features not found in the Community Edition.